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I need a refund

Discussion in 'Players help Players' started by OxyGenE, Mar 16, 2017.

  1. OxyGenE

    OxyGenE Well-Known Member

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    Steam:
    Hello Pandas.
    Recently i found out a game i had (War of the roses) has shut down, the servers are offline. I want to get a refund but steam won't give my money back stating i have too much playtime. What can i do ?
     
  2. Speneth

    Speneth Gameserver Admin
    Gameserver Admin

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    Steam:
    Um... you keep it?

    (Reluctantly and unfortunately. As I would in your shoes)
     
  3. Da Random

    Da Random Gameserver Admin
    Gameserver Admin Trade Team

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    Steam:
    It shouldn't matter, if you tell in your ticket that the servers are down and that it isn't possible to play you should still be able to.

    Of course, your chances of that happening gets lower the more playtime you have :p
     
  4. OxyGenE

    OxyGenE Well-Known Member

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    Steam:
    got 300 hours, allready two tickets declined =/
     
  5. Speneth

    Speneth Gameserver Admin
    Gameserver Admin

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    Steam:
    The Steam Support service basically is non-existent, so there's also that.
     
  6. .bread!

    .bread! Member

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    Steam:
    You can't refund a game you have more +2 hours on.
    If you have 300+, they'll deny it, of course, even with the reason you have.
     
  7. OxyGenE

    OxyGenE Well-Known Member

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    Steam:
    this sucks real hard =/
     
  8. Cryptic

    Cryptic Gameserver Admin
    Gameserver Admin

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    Steam:
    Eh, I wouldn't say that. I refunded 4 games because I simply didn't like them, and received my money back within 12 hours - 1 day. If you meet the refund policy, they'll automatically accept your request.
     
  9. Speneth

    Speneth Gameserver Admin
    Gameserver Admin

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    Steam:
    No I mean like the complicated issues. It's easy enough to just accept a bunch of inquiries that fit a standard yes or no policy, but for cases such as OxyGen's case it's pretty hard to work with the current system.
     
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  10. Kevin

    Kevin Founder
    Founder

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    Steam:
    once you're over the hours they wont refund you the game.
     
  11. OxyGenE

    OxyGenE Well-Known Member

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    Steam:
    Well, i guess i'll just stay with a dead game in my library then -_-
     
  12. Nitro4D

    Nitro4D Trial Gameserver Admin
    Trial Gameserver Admin

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    Steam:
    10 hours right?
     
  13. OxyGenE

    OxyGenE Well-Known Member

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    Steam:
    no i think it's 2 hours
     
  14. .bread!

    .bread! Member

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    Steam:
    2 hours playtime.
    If you haven't played it at all, you have 2 weeks to refund it after you purchase it.