It's sad how the attitude around here is usually "Give 0 fucks if you are morally right or not. Only the rules matter"
Essentially, an admin's job is to decide 'does the situation at hand require administrative intervention?'. The answer will be 'yes' if one or more players are behaving in ways deemed inappropriate by community standards. The ruleset is like the moral code which the staff attempts to uphold. When I wrote the current ruleset - or much of it - I purposefully left a great many things up to interpretation in using phrases like "deemed irritating". This adds an interpretative dimension for the staff team, so moral standards definitely do matter.
Given the fact that hardly anyone ever suggests rule changes or changes in the way the admins operate, I think it is a safe assumption that the vast majority of cases are resolved well. Usually when people complain it is for faulty reasons. And when it isn't, the admins have shown to learn from those cases.
I'm guessing that Akram's initial comment spawned from my talking about protocols. I don't mean to say "THE WAY THINGS ARE NOW IS PERFECT". All I meant was that, if the player was told to take it to the forums and did not listen to this in such a way that it caused further irritation, it was probably not a faulty decision to move to further punishment by current standards. I am trying to have this specific case here lead to further reflection on these current standards - not pose them as absolute.